Can't find an answer? Contact our customer care team — we reply within 1–2 business days.
No — you can check out as a guest. However, creating an account lets you track orders, save addresses, earn loyalty points, and manage returns more easily.
Click Forgot Password on the login page and enter your email address. We'll send you a reset link within a few minutes. Check your spam folder if you don't see it.
Yes — our Refer a Friend programme lets you earn store credit when a friend makes their first purchase using your referral link. Visit the Refer a Friend page for details.
We accept Visa, Mastercard, JazzCash, EasyPaisa, Cash on Delivery (COD), and Sibling Studio Gift Cards. See our Payment Options page for full details.
Yes — Cash on Delivery (COD) is available in selected cities across Pakistan. Simply choose COD at checkout and pay the courier when your order arrives.
Yes! Select the gift wrap option at checkout and you can also add a personal gift message free of charge.
Orders can be cancelled or modified within 2 hours of placing them. After that, the order enters processing and cannot be changed. Please contact our customer care team immediately if you need to cancel.
Yes — see our Size Guide for detailed measurements by age, height, and weight for both baby and kids sizes.
Machine wash cold with like colors. Tumble dry low. We recommend washing inside-out to preserve prints and colours. Avoid bleach and dry cleaning unless the care label says otherwise.
All pieces are designed in Montreal, Canada and manufactured by long-term partners who meet our strict ethical and quality standards.
We design for children from 3 months up to 14 years, including baby, toddler, girls, boys, and tween collections.
Log in to your account, open the relevant order, and click Return. You can also contact our customer care team and we'll guide you through the process. See our full Returns page for all the details.
You have 30 days from the date of delivery to initiate a return. Items must be unworn, unwashed, and in their original packaging with tags attached.
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount is credited back to your original payment method.
Standard delivery takes 3–5 business days. Express delivery is 1–2 business days. International delivery varies by destination country.
Yes — we ship worldwide. Shipping cost and estimated delivery time are calculated at checkout based on your location.
We send a tracking link to your email as soon as your order ships. You can also track your order from the Track Order page using your order number.
Yes! We offer free standard shipping on orders over ₨5,000. The free shipping threshold is applied automatically at checkout.